How we protect and use your information.

We collect the information you provide when you browse, place an order, create or use account features, join the newsletter, submit a review, request back-in-stock alerts, use the Lab, check loyalty points, play the daily game, or apply for Scentfluence.

This may include your name, email address, phone or WhatsApp number, delivery address, city, order details, selected products, custom blend recipes, discount codes, loyalty activity, Scentfluence application details, payment proof screenshots, and messages you send to us.

When you use the website, we may collect technical information such as device type, browser, pages visited, search terms, approximate location from analytics, referral source, and basic interaction data.

We use cookies, local storage, and similar technologies to remember cart items, wishlist items, referral codes, discount state, game progress, newsletter popup preferences, and website settings.

We use your information to process orders, confirm payments, deliver parcels, provide customer support, save cart and wishlist activity, calculate loyalty points, apply discount or referral codes, manage Scentfluence, improve the website, prevent misuse, and send updates you request.

If you join the newsletter, we use your email to send product launches, offers, brand updates, and discount reminders. You can unsubscribe from marketing emails at any time.

For orders, we use your name, phone number, address, city, products ordered, payment method, and special instructions to prepare and deliver your parcel.

For manual bank transfer payments, we may review payment screenshots, receipts, transaction details, and messages you send so we can confirm the order. We do not ask you to share unnecessary sensitive banking passwords or PINs.

Loyalty and game features may store email addresses, order references, points, discount codes, game session data, and redemption history so rewards can be calculated and protected from duplicate use.

Scentfluence applications and referrals may store your name, email, phone number, referral code, referral count, payout request details, and related order references. We use this to approve members, track referrals, award points, and process payout requests where available.

We share information only where needed to run the store. This can include website hosting, database providers, email tools, analytics, notification services, payment providers, courier partners, and customer support tools.

These service providers should use information only to provide their services to us. We do not sell your personal information.

We may use analytics tools to understand traffic, product interest, page performance, and conversion activity. Analytics helps us improve the shopping experience and identify issues.

If notifications are enabled, we may send order, stock, or promotional notifications based on your permission. You can manage browser notification permissions through your device or browser settings.

Newsletter and marketing emails are sent only when you subscribe or otherwise request updates. You can unsubscribe through the email link or contact us for help.

We keep order, payment, loyalty, support, and referral information for as long as needed to operate the store, handle customer service, meet accounting or legal requirements, prevent fraud, and maintain accurate reward history.

If you ask us to delete or update information, we will review the request and respond where we can, while keeping records that are reasonably required for orders, disputes, security, tax, accounting, or legal purposes.

You can contact us to ask for access, correction, or deletion of your personal information where applicable. You can also unsubscribe from marketing emails and disable browser notifications.

You may clear cookies or local storage in your browser, but doing so can remove cart, wishlist, referral, discount, popup, and game progress preferences.

We use reasonable technical and organizational steps to protect customer information. However, no website, database, email system, or internet transmission can be guaranteed to be completely secure.

Please do not share account credentials, banking passwords, OTPs, or private payment details with anyone claiming to be from Scents By Izhaan. We will never ask for unnecessary sensitive credentials.

Our website is intended for customers who can place orders responsibly. If you believe a child has submitted personal information without appropriate permission, contact us so we can review it.

We may update this Privacy Policy as our website, payment methods, loyalty features, Scentfluence program, service providers, or legal requirements change. The latest version posted on this page applies.